The Real Benefits of Using Call Transcription for Customer Support

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2025-07-26 05:36:55 -

In today's rapidly moving customer service landscape, companies are consistently in search of tools that aid in becoming more efficient to increase customer satisfaction and decrease the time spent on training. One such tool is call transcription — the process that turns the audio on customer service calls into written text. Although frequently underestimated, call transcription provides...

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