Refund policy
We do not have to give a refund if you change your mind about a purchase - so please choose carefully.
If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Please email helloPlant Pals.co.nz or fill out a support form on our website.
https://www.plantpals.co.nz/
